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VOIP Data
One of the most interesting data elements about a business is the activity on the phones. Corporations have been mining information about contacts and relationships via SFA and CRM systems for awhile now. But the most important activity, the phone calls, has not been easily captured.
VOIP changes that. Now phone calls are like emails. They can be captured, recorded, analyzed, and mined for interesting data.
It seems to me that VOIP is rapidly taking share from PBX systems in small, medium, and large businesses. I don’t see many ways to play that from an infrastructure perspective, but I think there may be some really interesting software, services, and data opportunities resulting from this shift from analog to digital in the telephone business.
If you know of anyone doing anything interesting in this area, let me know.
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Posted May 11, 2004 in Venture Capital and TechnologyComments
Metreos has developed and deployed the first Cisco certified application server that lets the enterprise develop, deploy, and manage IP communication applications. This product abstracts call control and application API allowing an easy to use platform for embedding voice into business logic and applications. Using the Metreos environment, voice is a data element that can be manipulated like any other piece of data, allowing the enterprise to build or extend applications that bring all types of new efficiencies and competitive advantages.
Posted by: Joelf | May 12, 2004 9:56:49 AM
Fred - we've got two in our portfolio already and are looking at several others.
- Clarus Systems - IP Telephony system management software
- Gold Systems - Self service applications with a particular focus on VoIP and speech.
Posted by: Brad Feld | May 13, 2004 11:56:31 AM
Fred - we've got two in our portfolio already and are looking at several others.
- Clarus Systems - IP Telephony system management software
- Gold Systems - Self service applications with a particular focus on VoIP and speech.
Posted by: Brad Feld | May 13, 2004 11:57:06 AM
There's a good article in Information Week today - Voice Over IP Can Be Vulnerable To Hackers, Too. Spam, spim (IM spam), blam (blog spam), and voam (VoIP spam) - coming to an ip network near you.
Posted by: Brad Feld | May 13, 2004 4:50:53 PM
Fred
Utopy is a company you might want to look at. http://www.utopy.com/corporate/technology.asp
Their Speech Miner product was designed for call center usage but I think it is relevant as well to what you are referring to.
Their CEO Roy Twersky is a very interesting person too.
Posted by: David Silverman | May 14, 2004 7:35:36 PM
Nice blog. If you're interested in finding some interesting VoIP products, I suggest you subscribe to the free magazine, Internet Telephony Magazine. You can also read it online here:
Internet Telephony Magazine
You should also lurk on the VoIP Forums to see the latest and greatest VoIP products.
VoIP Forum
Sincerely,
Tom Keating
My VoIP Blog
Posted by: Tom Keating | Aug 8, 2004 4:21:08 PM
Be on the lookout for a lawsuit to be filed against Clarus Systems for Breach of Contract for the Intellectual Property behind their ClarusIPC, Remote Hands, and Help Desk products.
Posted by: oopsIPC | Mar 6, 2008 4:49:00 PM
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