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VC Cliche of the Week

This week I am going with a cliche that is  not specific to the venture business, but I've modified it slightly to reflect the way I use it to talk about founders and CEOs.

I often look at a founder or a CEO, see the tired eyes, an anxious twitch in the cheek, or a missing beat in their step and think to myself or say outloud to others - "he's got the weight of the company on his shoulders".

Being the founder and/or CEO is heavy duty. To use another cliche, "it's lonely at the top".

There are some leaders who seem to bear the burden with ease. Our president would be in that camp, but recently even he seems to be showing the strains.

But most people, regardless of how well prepared they are for the role, will find being the leader to be a thankless role at times. 

Everyone inside the company is looking to you for answers, for leadership, for direction, and on top of that, they want it with a smile and a pat on the back.

Try doing all that on a day when you find out that the numbers were awful the past month, that your CTO is leaving to do another startup, and your lead investor is giving you a hard time. 

Frankly, its a thankless task most of the time.  Because who do they report to?  A board, not a person.  And a board is a lot less likely to provide day to day management and support.  Groups don't do that, people do.  And unfortunately, a board is a group not a person.

Now I try hard to provide some of that day to day management and support to the people who run the companies we invest in.  But "try" is the operative word.  I don't do as good of a job as I'd like for a bunch of reasons, including the fact that we sit on a bunch of boards (we try to keep it to no more than six) so we've got a lot of "mouth's to feed", the fact that we have an agenda (to make money) that isn't always directly consistent with the CEO's agenda (to keep the company moving forward and keep his job), and the fact that I've never had a CEO job so I really don't know what it's like to do that job day in and day out.  I suspect I'm pretty good at providing management and support given all those limitations.

But my advice to founders and CEOs who find that they have the weight of the company on their shoulders is to get some help.

And there are two sources of help I recommend.

The first is inside the company.  A CEO/founder must surround themselves with people who they like, trust, and can lower their guard with.  The best leaders have a "kitchen cabinet" of people they can be completely honest with and who they rely on for advice, counsel, and support. It is tricky to provide that back to the same people who are providing it to you, but you must try to make it happen.

The second is outside the company.  I encourage every CEO/founder I work with to find someone that they can meet with at least once a week to talk to about their hopes, dreams, challenges, anxieties, and fears.  I don't normally suggest a shrink, but a coach or a mentor who has no other agenda than to be your counsel and friend is critical.  Most of the successful leaders I know has someone like this, at least for part of their stint on the job.

The bottom line is being a founder/CEO is a really hard job.  It's even harder if you've never done it before. If you find yourself being slowed down by the weight of the company on your shoulders, find some people you can trust and be totally honest with to help you carry the load.

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» Caring for the Leader from DaveShearon
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» Fred Wilson on "The Weight of Being a Leader" from Feld Thoughts
Fred has another great post up this week in his VC Cliche of the Week column on the cliche “he’s got the weight of the company on his shoulders.”  If you are a CEO or a senior exec who feels the weight of the business on your sho... [Read More]

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» Lonely [but Fun] at the Top from Small Town, Big Ideas
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Fred Wilson, a venture capitalist whose blog I follow, wrote a great piece today on how being the CEO or co-founder of a company can be a tough, thankless job (he did admit he’s never been one—props for your truthfulness [Read More]

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Posted August 10, 2005 in Venture Capital and Technology

Comments

Whether it's YEO or YPO, I've found that there's no better support than a forum group. Not a weekly, but a monthly-- and like having a personal board of peers.

Posted by: Mike Orren | Aug 10, 2005 8:25:56 AM

I can echo Mike Orren's comment. I'm a YEO (recently rebranded EO) member here in London and the forum is an invaluable place for being open, honest, supported and supportive. It's the only environment of its kind that I've found. www.eonetwork.org is the relevant URL.

Posted by: Evan Rudowski | Aug 10, 2005 9:02:10 AM

Your friendly lawyer can help as well (if you trust him or her). I spend as much time doing this as anything else in my practice. The important thing is to have at least one person in your circle of advisors who has been there before and, from experience, can provide meaningful and relevant feedback.

Posted by: JayR | Aug 10, 2005 11:59:07 AM

Just to round out the resource list for CEOs and founders, TEC is the world’s largest membership organization of chief executives, over 11,000 members world-wide. www.teconline.com

I was a former Member and now Chair TEC Groups in New York.

Posted by: Joe Hunt | Aug 10, 2005 6:53:46 PM

Amen, Brother Fred.

Posted by: Vanilla Chin | Aug 10, 2005 10:37:39 PM

I think you captured this well! And good advice too.

Posted by: Martin Zacarias | Aug 11, 2005 7:15:40 AM

I'd add that you can look for help *inside yourself.* In particular, I think that CEOs who "feel the weight" are too emotionally attached to the outcome. For a CEO to perform, he/she must maintain a delicate balance between caring passionately about the outcome, and recognizing that it's a company and a job (even if a self-created one), not your entire life.

If you get all wrapped up in the worries, you don't make good decisions. Numbers bad last month? Find out why. Hold the right people accountable. If appropriate, fire the VP of Sales... or the CFO if costs are out of control. CTO leaving? If he/she is high maintenance, it's a blessing... and if not, he or she will probably help you with the transition. Just start a search. Lead investor giving you a hard time? Think about what he says, but then let it go -- like Fred, he's probably never run a business.

And then go home, have a beer, go for a run, or read a good book. You don't need to think of it as "weight on your shoulders" -- it's just crap you need to do, some of it pleasant, some not so much.

Easier said than done, but again the point is that this is inside yourself, an attitudinal way of lifting the weight.

Posted by: Dave Jilk | Aug 11, 2005 11:42:30 AM

Dave you are right. And you are so terribly wrong. While the answer to all of our problems remains within us, that perspective that you extol is not something we always have. No matter what, we will have a bad day, our share of bad weeks, the occasional bad month and maybe even a bad year. Getting stuck in a rut where the rest of the world may be glorious but all we see are the mud walls happens to the best of them. The human condition is sadly one where the only eyes we get to see through are our own. That is why having people who you trust enough to open up and reveal your problems truthfully is so important. They can give you perspective and show you how to look beyond the problems. We all need help sometimes.

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