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Email vs. RSS (continued)

Almost two years ago, when I first started this blog, I wrote a post saying that RSS was not mainstream and explaining why I wanted and needed a subscribe by email field at the top of my blog.

Well, two years later, not much has really changed.  First, we have a survey out that says only 11% of blog readers use RSS to monitor blogs.  Comscore says 50mm people read blogs, so that says about 5.5mm of them use RSS.  That sounds about right to me.

The Gotham Gal, who has been blogging for almost two years, who reads at least ten blogs per day, has no idea what RSS is or how to use it.  I have set up some RSS feeds for her on MyYahoo, but for the most part, RSS is a mystery to her.  And she's a blogger.

Here are my blog stats:

Web Page Views in August:  ~90,000
Web Visits in August: ~60,000
Web Unique Visitors in August: No Idea, but I'd guess around 10,000
Email Subscribers: 1055
RSS Subscribers: ~5500

Now of course there is overlap in all of these numbers because people who read my feed will also visit the web, people who get my feed via email will also visit the web.  But this isn't supposed to be exact. 

The fact is that of the approximately 17,000 people who make up my audience, only a third of them use RSS.  And my readers are probably more technical than the average reader (only half use Internet Explorer for example and almost 40% use Firefox).

That's why I was so upset with the "death of Bloglet" which is the email subscription service I had used since that first email vs RSS post.  I recently replaced Bloglet with Feedblitz and the experience has been an interesting one.

I had dinner the other night with a bunch of friends.  Two of them are regular readers of my blog via email.  They asked me what I had done to my emails.  They recently got something that looked really different and had basically ignored it as spam.  I told them that was the Feedblitz emails and they were the new email delivery for my blog.

This points out a couple things about email.

First, email users have been trained to filter out spam.  Anything that looks new and different and vaguely commercial is quickly dismissed as spam. Bloglet's emails were very plain vanilla.  Feedblitz' emails have a big orange banner at the top.  That's not great.  Apparently it tricked a few of my readers into ignoring the email.

Second, my readers like getting my blog via email.  They look forward to it, like a favorite email newsletter.  These two women are pretty tech savvy.  One of them started a web design and marketing business in the mid 90s.  And they both prefer to get my blog via email.  I suspect they wouldn't go through the hassle of using RSS.

I'll finish with a confession.  I basically don't use RSS to read blogs either.  I use it for podcasts and can't deal with any podcasts that don't support RSS.  I use it to get my very favorite must read blogs into MyYahoo.  I use it to "database" the blogs I want to remember in Bloglines and Newsgator.

But I don't read blogs in an RSS reader.  I read them on the web.  I basically use my blogroll to read blogs.  If a blog isn't on my blogroll, the chances are pretty good that I don't read it every day.

I was talking to a friend yesterday who would be on most everyone's top blogs/RSS movers and shakers list.  He was complaining how hard it is to use RSS well.  He uses Safari to read RSS but like every other RSS reader, he struggles mightily with it.

I am not saying RSS sucks.  I am just saying its not a mainstream experience for anyone right now.  It may take building it into the operating system for that to happen.  I think that's where I ended up on my last post on this subject.  Seems that's where Bill Burnham ended up too.  Hmm.

September 1, 2005 in Venture Capital and Technology | Permalink

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Comments

My experience is that RSS reading can be a very good time management tool, once you get accustomed to an app. However, I find those tools not as easy and intuitive as they probably should be plus the switching costs are quite high. I think there's a strong correlation between having an-easy-to-use reader and RSS going mainstream.

Posted by: Dragos | Sep 1, 2005 6:00:56 AM

Part of this is a UI issue. Neither of the real mainstream RSS readers (MyYahoo! or the personalized Google homepage) are practical for the type of volume regular blog readers want. I have 9 blogs on my Google hp and it seems crowded. You have over 30 in your blogroll.

Posted by: Rick Burnes | Sep 1, 2005 6:39:20 AM

I found the RSS to be a great tool and superior to newsletter e-mail. The RSS I’m using is incorporated with my browser and therefore is natural part of my browsing. Furthermore it become the major, if not the only, form of browsing I’m using. The RSS I’m using is sage (since it support Hebrew very well), but I’m sure there are many otheres.

Posted by: RSM | Sep 1, 2005 6:52:04 AM

Great post and points. I remain a big-time RSS fan and advocate. But it's being 'marketed' horribly right now - which is why the numbers you cite remain so low.

To use my favorite comparable analogy (see my weblog), it's as if the industry is trying to sell a 'Linux-based set-top box' based on features and functions and wondering why consumer adoption is so low. Call it 'TiVo' and sell the benefits, and it will take off (although, like TiVo, not necessarily immediately).

RSS (or whatever it's ultimately called) will ultimately be about much more than blog reading. It's really about taking control of the flow of information we're all deluged with on a daily basis. When those benefits become apparent to consumers, they will adopt.

BTW, don't you use del.icio.us for managing your flow of info? And isn't that based on RSS?

Posted by: Chris Selland | Sep 1, 2005 7:40:53 AM

I use RSS to gather information about particular topics that I am researching for work. It got a little unmanageable after about 10 RSS feeds. What has made it easier to use is the "saved search" functionality of Thunderbird. Sifting through now 30+ RSS feeds is no were near as time consuming.

The biggest problem with RSS is the viewing clients (as other posts have pointed out). Once they become more useful then RSS will become more widespread. Remember the first email clients were not particular user friendly when they began.

Posted by: simon | Sep 1, 2005 7:45:48 AM


What surprises me is that both Apple and Microsoft have decided to put RSS reader capabilities in their browsers and not their email clients. I use NewsGator's Outlook plug-in and it just feels right. I receive my RSS subscriptions as if they're email messages, so it feels like email subscriptions. I use a built-in Outlook search folder named "Unread Items" as my Inbox folder and new RSS items appear alongside my new emails. And yet they're in a separate folder hierarchy so I can browse the archives by website if I prefer. I can manage my RSS feed items the way I manage email...I can delete them, forward them to other people (I do this *often*), flag them, and drag'n'drop them into my calendar if I want to attach them to a particular time/date. And, as a bonus, they're automatically indexed by my desktop full-text indexing tool so they're instantly searchable. I seldom delete them, so it is becoming a database of unstructured information of sorts. And, NewsGator will sync across my various PCs, so when I launch Outlook on my notebook computer prior to a trip, all my subscriptions are updated to match my primary PC's subscriptions. I have one-hundred sites in my RSS subscription list (and declining) and I can't imagine managing them any other way for the same reason that I would prefer to receive email updates (or use a separate RSS client, I guess) if products like NewsGator didn't exist. RSS feeds in email clients make perfect sense. There is another product from a company called Attensa that provides the same capability as NewsGator's plug-in, but I haven't tried it so I cannot comment on its usefulness.

Posted by: ScottMoody | Sep 1, 2005 8:47:34 AM

The only thing I find RSS essential for is inventory updates for hard to find items- specifically, wine- Premier Cru (with great prices on hard to find wines http://www.premiercru.net NFI) allows you to subscribe to specific geographic feeds (i.e. Red Burgundy)- you get access before the email newsletter goes out- it's working well for them- the best choices are often sold out prior to the newsletter being delivered. I now use del.icio.us for all my other reading.

Posted by: Charles Smith | Sep 1, 2005 9:45:28 AM

Yes, we need better communication tools. RSS is a good step in this direction and I suppose in 2010 everyone will use it. Email was not a mainstream experience for anyone in 1985...

BTW, there are 6188 feeds on my Bloglines account:
http://bloglines.com/public/divedi

Posted by: Dimitar Vesselinov | Sep 1, 2005 10:45:17 AM

I have 41 feeds in my bloglines, and I love it. I've used other RSS readers, both web-based and client-based, and bloglines is my favorite. The interface works well for me, and I love having it be accessible from any browser.

I think if I got the 41 feeds each as email, I would be tempted to delete them without reading, especially since I get so much email every morning.

What could be very useful, however, is if bloglines had an email service where you could have it send you a single email on a user-definable interval with all of the new posts since your last email or website visit.

Posted by: daryn | Sep 1, 2005 1:23:12 PM

I started this thread over a year ago on EasyBakeWeblog, looking for an alternative to the (dead) Bloglet.

The best I could find so far is a service that newsgator offers for $5.95/mo. They send an exact copy of every posting via email. (Bloglet sent a jammed-together version that I never liked). I setup an Outlook email account pointing to pop.services.newsgator.com so I receive them automatically. I manage the list and send 'em out myself. sample available upon request.

good luck with it all.

(the dude from bloglet coulda been RICH by now.)

Posted by: Matt Perelstein | Sep 1, 2005 1:52:56 PM

I BLOG'd about this on my site the other day. RSS has a big cost savings associated with it. When collaborative platforms finally emerge you will look at your email inbox and won't be able to tell what is an email and what is a feed until you preview it.
--------------------------------

RSS isn't not just a party its a business....
Everyone these days is buzzing about RSS. Yes its great bottomline. Woa. Interesting word = bottomline. The business of RSS is untapped.

I'm looking at this from a communications perspective. There is a huge impact of RSS on the costs of IT. In the land of email servers u got current plus storage, etc. We are spending tons to manage this communication. But, could RSS reduce the cost? Think about this. On average, I get around 10 corp emails a week, 50 or so email blasts that require no response (mailing lists), we have cost around outtage notifications, etc. In other words I have probably 100+ emails a week that could be pushed through RSS feeds. Think about that. I'm in a company of 200k+ employees. That's alot of network, email server scaleability, and storage issues.

I wish I had more concrete #s, but there is a huge potential to reduce these costs. The amazing thing is???? Is corp America investigating? The complexity of RSS is really simple. It ain't hard peeeeeps.

Feed aggregates are emerging, the next MS Office is suppose to have this built in.

Posted by: Zack | Sep 1, 2005 2:04:48 PM

Scott Moody said it perfectly. The best way to use RSS is for it to look like email. I use it the same way he does in newsGator in Outlook. I monitor over 250 blogs of which many only post occassionally, like Dan Bricklin. Since I treat it just like email, why shouldn't I just receive it in email? When you have RSS, you, the user, are in control. If I don't like a blog, I unsubscribe. This lets me try out blogs very easily. I rarely give out my email, but on a lark I would try a new blog, there's no downside. If you really use email, then the server is in control. They send you special last offers, or sell your name or other garbage.

Just say no to email, and yes to RSS.

Posted by: knox | Sep 1, 2005 2:09:31 PM

I wouldn't even dream of using email to read blogs. It's counterproductive and silly if you ask me.

But there's really no wonder why RSS isn't widespread. How are people supposed to know what to do with a bunch of XML code? About two or three years ago I sure didn't. It took a while before I explored the possibilities (...and the rest is history).

At least try and make it easy on the them by using an XSL stylesheet to get the code out of the way and into something that looks familiar.

I think it's at least a small step to make RSS user friendlier and it's not even hard to do.

Here's my feed (just as an example not a promotion of any sort)
http://lpt.uni-mb.si/mk2004/bfeed.php?blog=Couloir Bandit&brss=4

It took 30min to set up a basic & functional design. Then a few more days to complicate stuff ;) (I'm definitely not a programmer). Someone with more XML/XSL skills could do it all in 5min.
As I understand, WordPress (possibly other blog engines as well) has integrated XSL styling into an easy to use feature. Haven't tried it myself though.

The point is - RSS has a big usability problem, XSL solves at least a part of it and it's easy to do. Quite honestly I don't know why the idea hasn't spread yet.

Posted by: Jernej | Sep 1, 2005 5:44:16 PM

This was on LifeHacker today..

http://www.lifehacker.com/software/rss/index.php#rss-on-email-123370

Posted by: daryn | Sep 1, 2005 6:15:59 PM

RSS was not supposed to be an in-your-face technology that it has started to become. It was meant to be enabler around which useful applications could be written for aggregating content. In an ideal world RSS would be prevalent and yet the end user would have never heard of it. Kind of like COM technology on the Microsoft platform. All programs use COM but no end users need to know. Same with RSS. Those red XML/RSS icons spoiled it all IMHO. The whole user experience of copying a feed URL and pasting it into your aggregator is plain awful. Instead auto discovery of feeds and better aggregators which aggregate "web feeds" or "channels" (instead of geeky terms like RSS or ATOM or XML) can lead to greater adoption. Good news is that Microsoft is expert at introducing new technology to the home users. So there is still hope with Vista!

Posted by: Gaurav | Sep 2, 2005 5:48:33 AM

Although I'm in the tech world I'm fairly slow at adopting new technology. Just a couple years ago I was still using Pine for email (if anyone remembers what that is!)

Having said that I got into RSS a couple months ago and decided to give it a try. I've gone through numerous RSS readers and still haven't found one that I really like. They're definitely in their nascent stages.

I find the online ones (via a browser) are often a bit slow for my tastes, but it's great to be able to access your RSS feeds from anywhere.

I currently use a desktop RSS reader (SharpReader) and so far it's reasonable enough for my needs.

I tried Attensa because it integrates with Outlook. That's a -great- idea and that's the future for RSS: integration with other mainstay applications. Sadly it slaughtered the performance of my Outlook and I had to abandon it (but it's only in beta: I'll go back when it's ready).

I don't think there's any stopping RSS at this point. I'm not sure it can/will replace email but it certainly can work alongside it. I much prefer the organization RSS provides, putting everything into nice categories (i.e. feeds), versus emails piling up in my Inbox. I suppose I could filter incoming emails automatically to go into various folders, but that's an extra step.

The problem with RSS v. email is that everyone uses email for a number of things. RSS will be good for less things, and so it will be adopted less. Everyone understands email because they use it for so much.

Nevertheless, as RSS readers get better and become more integrated into everyday applications that we use, they'll become more popular and so will RSS. And, RSS as a technology will be used in places that people don't even realize: news will get published online via RSS even though you're reading it in your regular browser, etc.

So while I'm disappointed so far with the readers, the underlying technology and concept behind RSS is great.

Posted by: Benjamin Yoskovitz | Sep 2, 2005 9:44:38 AM

Until about six months ago I was like you in that I read blogs on the web. I basically use a blogroll to read blogs. Since I didn't have a blogroll of my own, I used Robert Scoble's! If a blog wasn't on his blogroll, the chances are pretty good I didn't read it.

Early on I subscribed to some blogs via email instead of RSS. My problem began to get out of control when I wanted to read lots of the blogs Scoble referred to in his Link Blog. Most did not offer subscription via email and the amount of time spent navigating from blog to blog was dramatic

I tried several RSS readers. At some point I think Scoble recommended Attensa which works within Outlook. I also met with the Attensa people when I attended Gnomedex in June. I already live within Outlook and so I downloaded their beta product.

As far as I concerned, it incorporates the benefits of RSS within the framework of my email program. It auto-detects feeds and subscribing is user-friendly. The posts flow into folders just like my email. My productivity returned.

As a beta, Attensa still has some issues for some folks but the support has been great, they listen to their users, and they issue upgrades rather regularly. I don't know when they will issue the final version 1.0 but I think it will be relatively soon. I recommend it to my friends and clients - even those who would not normally use a beta product.

Even as a beta, I would be hard pressed to give up using Attensa. It would be like going back to dial-up after being on broadband.

You can find out more about Attensa at http://www.attensa.com/.

I enjoy reading your blog. Best wishes to you and your other readers in finding solutions that meet their needs.

Posted by: Robert Banghart | Sep 2, 2005 10:54:41 AM

Fred, this is literally the first time I've been to your actual blog in months instead of reading your posts through my NewsGator RSS feed, which I read daily/constantly. As a non-lover of technology, I have found RSS feeds to be an easy and convenient way of getting things sent to me instead of going looking for them. I like having the feeds come into my Outlook Inbox so that I can do my reading all from one place, and quickly sort and delete posts that I'm not going to read closely. I do enjoy trolling around through the blogosphere and clicking through links on people's blogrolls, and I frequently add them to my NewsGator subscriptions; but rarely add them to my own site. I read many more feeds than I put on my blogroll. I think that putting something on my blog constitutes an implicit endorsement of it. I like to read multiple viewpoints, but am not going to list conservative blogs on my blogroll.

I share people's frustrations with the partial post phenomenon. I used to subscribe to Le Monde's feeds, but stopped after they reduced the feed to drive traffic to their site. I hardly ever go directly to the Le Monde site, and read RSS feeds of French language blogs instead.

My experience is that reading posts quickly for information is a different modality than casually looking through the blogverse, and I like RSS for the efficiency part of the experience.

Posted by: Amy Batchelor | Sep 3, 2005 10:51:16 AM

I also have not gone with anyone RSS reader and still enjoy reading blogs online. Perhaps because I like to appreciate the whole look and feel of the site, vs. just seeing any individual comment.

However, I use online bookmarking services to help me find, store, and retrieve my favorite blog comments quickly. In fact, on www.blinklist.com, one of the sites we launched, I just discovered that one of the top 10 tags was for "to read" which shows that many people love to discover information online and just bookmark it to come back later.

Mike

Posted by: Mike | Sep 5, 2005 5:46:12 AM

a late follow-up:

http://channels.lockergnome.com/rss/archives/news/20050912_rss_in_outlook_express.phtml

Posted by: ScottMoody | Sep 13, 2005 12:27:28 AM

let me try that again:

RSS reader integrated in Vista Outlook Express

Posted by: ScottMoody | Sep 13, 2005 12:29:48 AM

Fred --

Take a look at http://signup.alerts.msn.com

We built this solution as MessageCast (Mobius/Roizen/Feld investment) and were acquired by Microsoft last year.

Answer a few questions, point us to your feed and that’s it.

Posted by: Dave Hodson | Feb 14, 2006 2:36:08 PM

RSS uptake will go mainstream when an effective tool is available. Current tools are unable to offer comfortable usability. I have slowly come to view my feeds through FeedReader, but opening 20 blogs in firefox tabs in one click is still hard to beat.

Microsoft will probably determine when RSS goes mainstream.

Posted by: Paul Salber | May 2, 2006 5:45:55 PM

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